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Outsourcing for a Government Department
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Worked with the Environmental Ministry of a European Government to develop a consistent benchmarking structure for a major outsourcing project for 7,000 client systems and 200 servers. The benchmark structure covered the current performance benchmark, proxy bid for outsourcing, benchmarking of supplier offers and tracking of supplier performance over the timescale of the contract, including the auditing of supplier processes, quantitative and qualitative benchmarking of supplier performance. The study identified annual savings of €3m. |
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