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Aligning IT to its Customers and Stakeholders
Performance Transformation in Business and IT
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Sourcing, Procurement, Vendor and Service Management
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Global Vendor Management for an Accounting Firm
Worked with one of the “final four” major accounting firms to create a global service management function covering all IT supplies. The service management provided a hierarchy of performance measures that enabled the Global Vendor Management function to move beyond the measures of failure (remedies) to measuring genuine service improvements.
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