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Performance and Process Change for a Law Firm
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Worked with a large regional law firm to support a significant expansion of services on a UK-wide basis. This required the redesign of core processes, the implementation of shared service centres to support the increased transaction workload, and the implementation of e-commerce applications to support customer acquisition. These changes were supported by improved IT applications and infrastructure. The project also identified a number of quick wins in local offices to enhance capacity and improve customer service levels. |
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